Delivery Rates and Policies
Everything about shipping, taxes and charges.
This is where you'll find all the information you need about shipping costs, delivery times, taxes, customs duties, fees and more.
What are the shipping costs within Germany?
In addition to the quoted product prices, we will charge you 4.95 euros for the processing, packaging and shipment of each order worth up to 50 euros within Germany.
From an order value of 50 euros, delivery is free within Germany in terms of shipping and packaging costs.
What are the shipping costs for deliveries within Europe and International?
Please use our "shipping cost calculator" for an exact calculation.
Bulky goods surccharge for the MDF house construction kits (90200 / 90250 / 90350):
Due to the package size and weight of the products we charge for shipments to international destinations and within the EU (except within Germany and to Austria) a bulky goods surcharge of € 15.00, incl. VAT, if applicable.
Do I have to pay VAT, taxes and additional government charges?
The shipping costs for deliveries within the EU are always subject to VAT. The applicable sales tax is included in the shipping costs. The VAT amount will be listed on your order at the "checkout" in our online shop, in our e-mail order confirmation and in the invoice accompanying your shipment.
Please also note the information on:
VAT Rates Applied in the Member States of the European Union.
For deliveries to non-EU countries additional duties, taxes and charges are payable to the appropriate authorities.
When will I receive the products I ordered, and from which delivery service?
As a rule of thumb the delivery time within Germany and to Austria is 2-3 days and within the EU it takes roughly 5-10 days.
Orders can be delivered by various delivery services (DHL, GLS, DPD, UPS, iloxx), but without the option of deciding which service provider will handle your order.
Not in stock?
The delivery time to be expected for out-of-stock goods is more than 3 weeks.
Additional financing costs and charges?
We will not charge any additional fees for the offered payment options.
But please note that Klarna Invoice and Klarna Account, which are only available to our customers in Germany and Austria, may be subject to additional fees and costs charged by our financial partner Klarna as indicated below. In addition, the financing costs for the value of your purchase will also be detailed by Klarna before a financed purchase is concluded:
Shop on credit and pay in instalments with Klarna
Shop on credit or pay in instalments in e-commerce – but safely!
Shopping on credit and financing purchases with Klarna
In cooperation with Klarna, we can offer you the additional payment option of Klarna Invoice and the financing service Klarna Account.
If you are paying by way of Klarna, you will never need to disclose your account data and are only required to pay once you have received the goods.
Please note: Delivery to any other address but the invoice address is unfortunately not possible for the payment options Klarna Invoice and Klarna Account. We apologize for any inconvenience.
If you are shopping on credit with Klarna, you will always get the goods first and have 14 days' time to pay. Further information and Klarna's complete terms and conditions for purchases on credit can be found here.
If you use the Klarna Account financing service you will also get the goods first. All your purchases will be collected in an invoice at the end of the following month. You can then either pay this bill in flexible instalments or the whole amount at any one time. Further information on the Klarna Account financing service is available here.
Click here for information on all payment methods.